Shipping policy
Shipping Policy
Thank you for shopping at Solajai! Our goal is to provide a smooth and efficient shipping experience. Please review the following information regarding our shipping policies within the United States.
Processing Time:
- Orders are typically processed within 2-5 business days (Monday–Friday, excluding holidays).
- Please note that processing time is in addition to shipping time.
- Processing time may vary during peak seasons or promotional periods, especially during holidays or periods of high order volume.
- You will receive a shipping confirmation email with tracking information once your order has been shipped.
Shipping Rates:
- We offer the following shipping rates within the contiguous United States.:
* Orders $50.00 and over: FREE
* Orders $25.00 – $49.99: $9.99
* Orders up to $24.99: $14.99
- We offer the following shipping rates to Alaska, Hawaii, and Puerto Rico:
* Orders $125.00 and over: FREE
* Orders $50.00 – $124.99: $9.99
* Orders up to $49.99: $19.99
Shipping Destinations:
- We currently ship to addresses within the United States only.
Estimated Delivery Time:
- You can expect to receive your order around 2-6 business days after your order ships.
- Please note that these are estimates provided by our carriers (USPS, FedEx, and UPS) and are not guaranteed.
- All orders ship from Portland, OR. Please note that delivery times may be affected by factors such as carrier delays and holiday seasons.
Order Tracking:
- Once your order has shipped, you will receive an email with a tracking number. You can monitor your shipment directly on the carrier’s website.
Shipping Carrier:
- We utilize USPS, FedEx, and UPS for our shipping services.
Shipping Address:
- Please double-check your shipping address before completing your order. Incorrect addresses can lead to delivery delays or lost packages, and we are not responsible for errors made by the customer.
- If you need to update your shipping address after placing an order, please contact us immediately at hello@solajai.com. We will do our best to accommodate your request, but changes may not be possible once the order has been processed.
Lost or Damaged Packages:
- If your package is lost or damaged during transit, please contact us at hello@solajai.com within 10 days of the estimated delivery date.
- We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible.
Contact Us:
- If you have any questions or concerns regarding our shipping policy, please contact us at hello@solajai.com.
Changes to this Policy:
- We reserve the right to modify this shipping policy at any time. Any changes will be posted on this page.
Effective Date: January 10, 2026